Email: lou@insurancemedics.com
Phone: (866) 396-9140
I am pleased to say that I have been an agency principal for over 12 years now! I absolutely love to help people protect what matters most to them and I love to be in a position to do so every day. I also love meeting new customers and building strong relationships with them. After all, it is very rewarding to be able to assist the wonderful people of this community with their insurance needs–while also making new friends!
I was born and raised in Chicago and moved to Florida when I was fifteen years old. I went on to receive my bachelor’s degree in finance from Florida International University and my master’s degree in management from Harvard University. I really enjoy traveling and visiting new places and creating new memories! When I am not at work you can find me outdoors somewhere enjoying nature.
Email: hass@insurancemedics.com
Phone: (866) 396-9140 ext. 207
I have over 11 years of experience in the insurance industry and yet I am pleased to learn something new every single day. I was born and raised in Chicago, IL and I went to college and received my degree in business administration. The best part about my job is guiding my customers towards picture-perfect coverage for themselves and their families. I love helping folks find the right plan to save them money. There is no better feeling than being able to lower a clients premium to save some hard-earned cash!
On a more personal note, I am an avid basketball player with a shot that rivals Michael Jordan. When I am not working, you can certainly find me spending time with my wife, daughter, and 2 boys. Most of my friends know that I am a total foodie and coffee addict. I love to try new restaurants and coffee shops whenever I can! I also like to show support for the wonderful organizations in our area like St. Judes Children’s Research Hospital and Doctors Without Borders.
Phone: (954) 343-5151 x 210
Email: alexandra@insurancemedics.com
My experience in the insurance industry has led me to be well versed in all things commercial! If you need general liability, commercial property, workers compensation, professional liability and all other forms of commercial insurance, I’m your go-to! What most excites me about my work is that every client and every risk is different. I love being able to offer my clients peace of mind knowing that in the event they will need it, they are insured and covered! I grew up in the quaint little town of Mattituck, New York, where everyone knows everyone and life is simple and sweet.
I really enjoy spending time with my family, if you get to know me you’ll learn that I cannot stop talking about how great my daughter is! My favorite way to spend a weekend is out on my boat with my family, cruising the beautiful turquoise waters and feeling the warmth of our bright Florida sun! I also hate to admit it, but I constantly catch myself binge-watching terrible reality tv shows!
Office: (866) 396-9140 x 204
Text: (954) 343-5151
Email: izzy@insurancemedics.com
I have been in the insurance industry for over ten years now! For most people, properties, cars, health, and business are the most expensive assets they own and I have the pleasure of being able to protect their most prized possessions with insurance! I love continuously learning so I went to college and received my degree in business! I grew up in Chicago and also spent many years in the state of Ohio, and now reside in Florida. I am well-traveled! I really enjoy spending time with my family as we are constantly entertaining each other and never have a dull moment!
If I’m not at work, I’m probably spending time with my boys! On the weekends I’m usually at the baseball field watching my son have fun doing what he loves. I also really enjoy playing sports myself, and when I have some added free time I’ll head down to the court or soccer field and let my inner-child come out! I also volunteer to help the less fortunate whenever I can, and also assist with the Women’s Shelter and Orphanage Organizations!
Phone: (954) 343-5151
Email: jay@insurancemedics.com
My experience in the insurance industry has taught me adaptability is necessary to succeed. That’s why I value my role as an insurance agent–where I get to be the trusted advisor for the members of this community that I love. I grew up right here in South Florida and haven’t ever thought about living elsewhere! The most exciting part of my work is having the ability to help others. That’s why working with the Insurance Medics team has been such a positive experience–we make giving back part of our everyday lives!
When I’m not working I’m playing basketball, writing, or taking a nap. I’m passionate about mentoring youth and also occasionally like to perform spoken word poetry at random open mics.
Phone: (866) 396-9140
Email: accounting@insurancemedics.com
I grow up in the northern suburbs of Chicago but currently reside here in sunny Florida. I am certainly a fan of the warmer weather! I am also a graduate of Florida International University–Go Panthers! While I am not working directly with customers, I am a numbers person so I enjoy checking to make sure that all invoices are received and paid to the correct companies. My job can be very tedious but I love it! Being detailed-oriented is something I am good at and crunching numbers can be very fulfilling.
When I am not working, you can certainly find me traveling and exploring new destinations. Something many of my friends know is that I have an addiction to coffee and chocolate (separate or together)!!! Othwerise, I can certainly be found empowering today’s youth by volunteering my time at local charities and nonprofits.
Email: hermes@insurancemedics.com
Being a part of the Insurance Medics team is an incredibly rewarding experience. As the Salesforce Administrator, I enjoy solving complex problems and finding solutions that fit our agency’s needs. It’s all about making the business run more efficiently so we can better be of service to our wonderful customers. I was born and raised in Santo Domingo and have always loved studying history and general culture topics. In my free time, you can find me watching sports, learning ‘Life Hacks’, or just problem-solving in general. Something that most people know about me is that I love to watch movies!
Email: daniel@insurancemedics.com
Phone: (866) 396-914
I was born in Colombia but raised by my amazing mother in sunny South Florida. I enjoy all things outdoors and love to just be outside with my family to enjoy and experience nature. I put a high priority on family time and I am thankful for every second we spend together. Our customers might not know, but I am a singing machine! I am always singing along to music, especially in the car. I’m pretty good if I do say so myself! My wife doesn’t agree but she’s just jealous. Windows up or down a carpool karaoke session is always a good time. If I’m not at work, I’m most likely with my beautiful wife and amazing daughter. I’m a big family person and love spending time with our large extended family.
My family and I truly believe in giving back to the community. We volunteer our time to local nonprofit organizations such as Youth Environmental Alliance and Leaders Recognizing Leaders.
I grew up here in Plantation, FL! Spent my first year in college at Nova Southeastern and transferred to Broward College, where I look to continue my bachelor’s in Accounting. I had no insurance experience until coming to Insurance Medics. My prior experience in Commercial Real Estate allowed me to fit right into our Commercial Renewal team! I love finding solutions to satisfy the needs of our Business Owners! Having extra hands on our growing renewal team makes our experience simple for our clients and ourselves.
As the oldest of 3, I am always with my little sisters! Spending most of my time with my loved ones, whether that’s a simple grill day or movie night! On the weekend, and if I’m not home with the family, I’m flying around on a jet ski somewhere.
I grew up in the Philippines. Regarding my professional career, I was a customer support representative for a Mobile Insurance company before I joined Insurance Medics. What I most enjoy about my job is the experience and knowledge I can gather – and the inclination to protect and insure our client’s assets and property.
Personally, I enjoy Baseball, and Tabletop Games (RPG, Wargames, etc…) are my main hobbies, and although I have plenty of other interests, these two take up most of my free time. I like making manuals and editing existing documents to make them look more aesthetically pleasing yet functional and easy to navigate. I also like to collect polyhedral dice. On the weekends, I’m either jogging around town, playing board games with my cousins, or writing an instructional manual.
I grew up in the Philippines and I had an educational experience that others might find interesting, I did most of it outside the school settings, through involvement programs like volunteer activities. I was introduced to insurance because my father is a district manager for an insurance company in the Philippines, and for some time in my college years, I worked for him as a secretary. I truly saw that I would enjoy being involved in the industry more. What excites me about my job is helping the customers feel safe and also the relationship with my colleagues! They are very helpful and approachable. No one hesitates to reach out a helping hand if needed, promoting an environment that only makes all of us do well in our jobs.
I really enjoy playing basketball, talking about basketball , watching a basketball game – you what they say, Ball Is Life. A fun fact about me is that I know how to sing, at. least that’s what they say haha. On the weekends, you’ll find me hanging out with friends, and playing basketball. But I sometimes do some volunteer activities, especially during Christmas with the feeding progran.
Email: lorrie@insurancemedics.com
Phone: (954) 343-5151
My name is Lorrie King, and I am a Home Insurance Agent with Insurance Medics, serving homeowners throughout Fort Lauderdale, Florida and surrounding areas. I grew up in warm, sunny Miami, Florida, and moved to Fort Lauderdale as a teenager after graduating high school. I later attended the American Institute of Holistic Theology, where I studied health and natural approaches to healing, an experience that shaped my people-focused mindset and passion for education.
I have over 10 years of experience exclusively in the home insurance field, helping homeowners understand their coverage and navigate rising insurance costs. I specialize in homeowners insurance, working closely with clients to identify coverage options, uncover available discounts, and find ways to save without sacrificing protection.
Email: jennifer@insurancemedics.com
Phone: (954) 343-5151 x234
My name is Jennifer Reyes, and I am a Homeowner Specialist at Insurance Medics, based in Fort Lauderdale, Florida. I grew up and went to school in Miami, Florida, and I have over 20 years of experience in personal lines insurance, specializing in homeowner coverage. I am a licensed 20-44 agent.
What excites me most about my work is helping families protect their assets and financial well-being. Life can be unpredictable, and my goal is to make sure clients have the right coverage in place so they’re protected when it matters most. I enjoy guiding families through the insurance process and giving them peace of mind that their homes and belongings are secure.
Outside of work, you’ll usually find me spending quality time with my family or indulging in my guilty pleasure—cooking. I am also highly involved in my local church, supporting community activities and outreach programs.
Email: adrian@insurancemedics.com
Phone: (954) 343-5151 x202
My name is Adrian Pepito, and I work in Commercial Producer Support at Insurance Medics Agency. I grew up in Cebu City, Philippines, and have been building my experience in commercial insurance for nearly three years.
What excites me most about my work is taking on multiple tasks and challenges, which pushes me to stay organized and complete my work efficiently. I especially enjoy being part of a team with people I love working with, which makes each day productive and enjoyable.
Outside of work, you’ll usually find me at home or on the volleyball court, as volleyball is my favorite sport. I am not currently involved in any community groups, but I am always open to opportunities that allow me to contribute.
Email: angelo@insurancemedics.com
Phone: (866) 396-9140 x 224
My name is Angelo Alfafara, and I work in Personal Auto Insurance Customer Support at Insurance Medics. I grew up in Cebu, Philippines, in a city called Maguikay, and I am currently working from the same place.
I began working in auto insurance on February 20, 2025, and all of my insurance training and experience has come directly from Insurance Medics.
What excites me most about my work is helping people. Being able to solve an issue, ease a difficult situation, or hear someone sigh in relief makes the job feel truly worthwhile. I especially enjoy taking calls, and I find the most satisfaction when I can work through a complex problem or help smooth over tension for a customer.
Outside of work, I enjoy playing Magic: The Gathering and serving as the Dungeon Master for my friends during our bi-monthly Dungeons & Dragons sessions, which is one of my favorite creative outlets.
Email: kaye@insurancemedics.com
My name is Carmen Claire “Kaye” Alfafara, and I work in Customer Support for Home Insurance at Insurance Medics. I grew up in Lutopan, Toledo City, Cebu Province, Philippines, and have lived in Cebu City since 1988. I am a Philippine-registered nurse, and my professional experience spans broadcasting, communications, marketing, development work, and now home insurance.
I joined the insurance industry in September 2024, focusing on home insurance customer support, including managing emails across clients, internal teams, insurance carriers, and lienholders. What excites me most is ensuring clients’ coverage stays active, tracking due dates, and coordinating seamlessly to provide timely solutions. My work is guided by professionalism, attention to detail, and a commitment to client satisfaction.
Outside of work, I enjoy spending time with my sons, reading, Netflixing, grooming my cats, coffee with friends, and singing or hosting events. I also actively support my community through church ministries, outreach programs, and animal welfare initiatives with Cats & Dogs Matter.
Email: ching@insurancemedics.com
Phone: 19543435152 ext 219
My name is Ching Jai Tubis, and I am a Home Team Member at Insurance Medics. I was born and raised in Cebu City, Philippines, and currently reside in Naga City, Cebu. I hold a BS in Accountancy and previously worked as a Biller Trainer with IMS Intelligent Medical Software, where I honed skills in accuracy, organization, and process efficiency.
At Insurance Medics, I specialize in home and personal lines renewals, preparing alternatives, reviewing policies, and ensuring clients receive the best coverage at competitive premiums. I support agents by managing documents, tracking signatures, and uploading everything accurately to carriers’ systems. I am a licensed Life/Health Insurance Agent in my country and a certified IMS Biller Trainer.
I enjoy knowing that my work directly supports both agents and clients, and I take pride in catching details that make a real difference. Outside of work, I spend time with my family and care for my many pets. I also enjoy volunteer cleanup drives, staying active through swimming and sports, and contributing to community organizations like Love, Hope and Faith and Save Our Ocean.
Email: cj@insurancemedics.com
Phone: (866) 396-9140 x218
My name is CJ, and I work in Commercial Producer Support at Insurance Medics. Originally from Cebu City, I am now based in Dubai, where I bring a global perspective and operational expertise to supporting commercial insurance producers. I hold a degree in Nursing, but my career has led me to the fast-paced world of global business operations, specializing in customer service excellence and medical coding.
I began my insurance journey in the Philippines as a Life Insurance Agent and have spent nearly three years with Insurance Medics, focusing on Commercial new business and renewals, including General Liability, Property, and Commercial Auto insurance. What excites me most about my work is the constant opportunity to learn and grow professionally, and the satisfaction of navigating complex challenges to create a smooth experience for both our producers and clients.
I especially enjoy the flexibility of remote work, which allows me to maintain a balanced lifestyle while staying productive and inspired. Outside of work, you’ll usually find me exploring trendy cafes, relaxing at the beach, or staying active through badminton and pickleball with my community groups and friends. I also love discovering great food spots and staying connected to people through shared activities, whether it’s sports or casual outings.
Email: earl@insurancemedics.com
My name is Earl Antenero, and I am part of the Data Entry team at Insurance Medics. I grew up in Cebu City, Philippines, where I still live today. I am an undergraduate in Bachelor of Science in Architecture, and I am excited to apply my attention to detail and organizational skills to the auto insurance industry, where this is my first professional experience.
What excites me most about my work is helping families and individuals find better auto insurance rates while working remotely from home. I take pride in providing support that makes the process easier and more affordable for our clients.
Outside of work, I enjoy spending time with friends and family, playing card games, sports, or watching movies on the weekends. I am also actively involved in my local community as a second councilor for Sunday school at our church, supporting youth programs and outreach activities.
Email: hanz@insurancemedics.com
Phone: (866) 396-9140 x 223
My name is Hanz Luke Fundan Cristobal, and I work in Customer Support at Insurance Medics. I grew up in Cebu, Philippines, where I currently live, and I am a college undergraduate. I have been working since 2015 in various fields, including auto insurance, where I have spent one year gaining experience helping clients with their policies.
What excites me most about my work is being able to piece the puzzles together to solve issues. I enjoy talking about topics related to my field—both big and small—because they often highlight new things for me to learn and help me grow professionally.
Outside of work, I enjoy spending time at home with my fiancée. I also love singing, as well as sketching and sculpting with clay, depending on what inspires me on the weekend. In addition, I am involved in a local gaming convention, where I help provide security and support so attendees can safely enjoy the event and connect with others.
Email: jake@insurancemedics.com
My name is Jake Pepito, and I am a Data Entry Specialist at Insurance Medics. I grew up in Cebu City, Philippines, where I currently live. I graduated college in 2013 with a degree in Criminology, which gave me a strong foundation in understanding behavior, social science, and problem-solving.
This is my first experience working in the insurance industry, and I am part of the Auto Insurance department. What excites me most about my work is the day-to-day process of gathering information from client policies and entering it accurately into our system to generate the correct renewal prices. I enjoy the challenge and learning opportunities that come with the job, and I especially appreciate being part of a team where we work together to achieve accurate results.
Outside of work, you’ll usually find me on the basketball court, enjoying my leisure time. I am also open to joining community organizations in the future, especially those that focus on helping others.
Email: jherrico@insurancemedics.com
Phone: (954) 343-5151
My name is Jherrico Talisaysay, and I am a Customer Service Representative at Insurance Medics. I am from Montalban, Rizal, Philippines, and this is where I currently live and work. I have been in the insurance industry for two years, and this is my first experience in this field.
What excites me most about my work is being part of a supportive and professional team in a low-stress environment, where everyone is approachable and willing to help. I truly enjoy contributing to a team that prioritizes excellent customer service and creating a positive experience for our clients.
Email: krisanne@insurancemedics.com
Phone: (866) 396-9140 x233
My name is Krisanne Gusaran, and I am an Auto Insurance Agent with Insurance Medics. I grew up in Jamaica and moved to Florida in 2019. I currently reside in Lauderdale-by-the-Sea, Florida, and I am licensed to assist customers in all states.
I have six years of experience in the insurance industry, specializing in auto insurance, home insurance, and special lines insurance. I work with a wide range of clients, including families, seniors, and individuals, helping them find coverage that fits their needs and circumstances.
What excites me most about my work is the ability to help protect my customers’ assets or save them money whenever possible. Knowing that I can make a positive impact through the right insurance coverage is what drives me every day.
I am licensed in Personal Lines insurance, including auto and home, as well as Life and Health insurance. I also hold an All Lines Adjuster license, which gives me a strong understanding of the claims side of insurance and allows me to better support my customers throughout the entire process.
When I am not working, you can usually find me spending time with my family, staying active through running, Pilates, or CrossFit, or doing hair, which I enjoy as a creative outlet.
Email: lisa@insurancemedics.com
Phone: (866) 396-9140 x206
My name is Lisa Semoy, and I am a Home Insurance Specialist at Insurance Medics, based in Fort Lauderdale, Florida. I grew up in Kingston, Jamaica, and I have lived and worked in the Broward area for over 25 years, serving clients across Florida. I hold a Master’s in Health Administration and a Bachelor’s in Computer Information Systems, along with certifications in coaching, leadership, and ministry. This combination of education and experience allows me to bring both practical expertise and a people-centered approach to my work.
I have 1.5 years of experience in the insurance industry, specializing in residential property insurance. What excites me most is helping clients feel confident, informed, and supported as they navigate insurance decisions. I work with families, individuals, and seniors, focusing on building lasting relationships, offering honest guidance, and ensuring my clients have the protection and peace of mind they deserve. I am a licensed Customer Representative and pride myself on being a trusted resource for my community.
Outside of work, you’ll usually find me spending time with family and friends, enjoying coffee chats, journaling, or hosting events to empower women in faith. I love creating meaningful experiences, from thoughtful conversations to small gatherings. I am also involved with my local church and the Jamaican Women of Florida, supporting community outreach initiatives, including food drives and service projects both locally and internationally.
Email: michele@insurancemedics.com
Phone: (954) 343-5151 x228
My name is Michele Rickert, and I am a Commercial Specialist with Insurance Medics. I am originally from a suburb of Detroit, Michigan, and now reside in Port St. Lucie, Florida, where I have lived for the past ten years. I hold an Associate Degree in Accounting and a Bachelor’s Degree in Sign Language Interpreting.
I began my insurance career in 2000 as a Claims Assistant for an MGA in Michigan and worked my way up to Claims Adjuster and Underwriter. Over the years, I have gained experience with both MGAs and retail agents, specializing in all lines of Commercial Insurance. What excites me most about my work is finding solutions that meet our insureds’ needs and ensuring that what matters most to them is fully protected.
I currently hold my Florida 2-20 Property and Casualty General Lines Agent License, have completed pre-licensing for the Florida 2-15 Life, Health, and Variable Annuities Insurance Agent license, and am working toward completing the CISR program with two remaining classes.
Outside of work, I enjoy spending time with family and friends and taking advantage of Florida’s beautiful weather. Every day in this career is different, and I love the variety and challenge that come with helping our clients protect their businesses.
Email: mycha@insurancemedics.com
My name is Mycha Tubis, and I am part of the Home Team at Insurance Medics. I grew up in Naga City, Cebu, and currently reside in Carcar City, Cebu. While I am new to the insurance industry, I am familiar with home, auto, and health insurance through personal experience, which helps me understand clients’ needs.
What excites me most about my work is the opportunity to help anyone who needs it and be part of a team where everyone is friendly and respectful.
Outside of work, I enjoy crocheting, which is my favorite way to relax during my rest days.
Email: rizza@insurancemedics.com
Phone: (954) 343-5151
My name is Rizza Shane Reyes, and I work in Customer Service at Insurance Medics. I was born and raised in the Philippines and have recently moved back to my province. Life here is slower, and I especially enjoy the fresh morning air, which I consider one of the best parts of living here.
Before joining Insurance Medics, I worked as a customer support representative for a software company, where I also gained experience in team management, assisting supervisors with team coordination and addressing work-related concerns. While I do not yet have direct experience in the insurance industry, I am excited to learn and grow in this field.
What excites me most about my work is acquiring new skills and developing professionally while helping others. I enjoy being part of a supportive team and contributing to a positive client experience.
Outside of work, I enjoy crocheting, a hobby I started two years ago, often learning new projects from online tutorials. I also enjoy exploring local cafés, trying different types of coffee and food, and spending quality time enjoying my own company.
Email: robyn@insurancemedics.com
Phone: (954) 343-5151 x226
My name is Robyn, and I am the Executive Assistant at Insurance Medics. I was born and raised in the Philippines and am currently based in Cebu City, where I work with communities across the Visayas and Mindanao. As a Registered Nurse, my work is rooted in public health, community care, and humanitarian response, fueled by compassion and curiosity.
While I do not come from a traditional insurance background, my experience as a nurse and healthcare administrator has given me extensive exposure to insurance verification, eligibility checks, and complex documentation. This has made me comfortable navigating policies, untangling details, and helping others make sense of the fine print.
Outside of work, you’ll usually find me with a book in hand, lost in whimsical fantasy worlds. If I’m not reading, I enjoy spending time outdoors, exploring and seeking small adventures. I am also actively involved in several non-profit organizations, focusing on humanitarian response efforts and disaster relief operations.
Email: sanai@insurancemedics.com
Phone: (866) 396-9140
My name is Sanai Awawoudeh, and I am a Renewal Specialist at Insurance Medics. I grew up in California and now call Arizona home.
I have three years of experience on the auto insurance team, where I specialize in helping clients find lower rates and make the renewal process clear, comfortable, and stress-free. I take pride in supporting clients and ensuring they feel confident in their coverage.
Outside of work, you’ll usually find me spending quality time with my family and enjoying life as a mom. Helping clients and keeping their insurance simple and affordable is what excites me most about my role.
Email: silvia@insurancemedics.com
Phone: (954) 343-5151
My name is Silvia Sili, and I am a Health Insurance Agent at Insurance Medics. I was born and raised in Moldova, Eastern Europe, and have lived in Florida for the past ten years, building a professional background across hospitality, customer service, banking, and financial services. This experience helps me connect with clients and understand their unique needs.
I specialize in Medicare and health insurance, and I am passionate about helping individuals and families achieve their goals with clarity, care, and integrity. I hold a Florida 2-15 Life, Health, and Annuities license, as well as AML, FFM, and AHIP certifications, and I am committed to continuous learning and professional growth.
My focus is on guiding clients through insurance decisions, providing solutions that fit their needs, and ensuring they have confidence and peace of mind in their coverage.
Email: zach@insurancemedics.com
Phone: (866) 396-9140 x221
My name is Zachary Morris, and I am a Customer Service Representative at Insurance Medics. I grew up in Cooper City and still live there today, and I have lived in the South Florida area my entire life.
I have worked in commercial insurance for roughly five years. In my role as a CSR, I hold the basic insurance licenses required for my position and support clients with their policy needs.
What I enjoy most about my work is the opportunity to improve an insured’s coverage or help lower their premium. Being able to make those positive changes is where I find the most satisfaction.
I also enjoy the time I spend working with my coworkers, which is an important part of my day-to-day experience at Insurance Medics.
When I’m not working, I enjoy spending my weekends watching professional wrestling, which is one of my favorite ways to relax.
I’m Asli Akar, an Auto Insurance Agent with Insurance Medics. I grew up in sunny South Florida, where I learned to appreciate warmth—not just in the weather, but in the way people connect and support one another. I’m excited to grow my skills while helping clients feel comfortable, confident, and supported throughout the process.
I take pride in guiding clients through auto insurance decisions with clarity and care. My goal is to make insurance simple, approachable, and tailored to each person’s needs, so they can feel secure on the road and in life.
Outside of work, I enjoy spending time with friends and family, relaxing at home with my cat, or recharging during quiet weekends with a good book or a walk. I also dedicate time to volunteering with organizations that support people in need, including refugees who are starting over with just a few belongings. Helping others, both in and out of the office is what drives me!